Below are a list of frequently asked questions.
If you don’t see your question here, please contact us and an Altever Energy Advisor will be there to guide you.

General Questions

Solar has the ability to create energy independence, however, not every home or building is well suited for solar. This is why we recommend conducting an solar savings review to show you how you may benefit and what could be the best solution for your home. As long as you can get most of your power from solar—and it is costing you less—then it's really a no-brainer.

Net metering is a unique function of your utility company, where you can receive credit for the electricity your solar energy system produces. The energy produced subtracts from the total amount you'd have to pay the utility company. During the day, your system will generally produce more energy than your home is using and the excess energy is stored in the grid, causing your electricity meter to run backwards. This acts as a "piggy bank" for you to pull from when your home uses electricity consumed at night or when your home’s use exceeds the system’s output. The phrase "getting paid to produce" refers to the credits you receive from net metering for the excess generation that you can use in the future.

At Altever, we take satisfaction in the service we provide by providing you with the most current and competitive options for solar and connected home technology on the market. To make your review most effective it is best if you are prepared with:

  • Your goals and requirements
  • Last 12 months’ electric bills or usage history
  • Your roof condition
  • How long you've lived in the home
  • An Altever Energy Advisor will visit with you to determine your goals, assess the eligibility of your home, and complete a solar savings review that is specifically designed for your home.
  • Your Altever Energy Advisor will show you how the process and incentives work and help you complete the documents and applications for accessing one of Altever’s $0 down solar packages.
  • Once applications and approvals come back, the Altever Operations Team will take care of all permitting and engineering required to receive approval for install.
  • Altever's highly trained install teams will arrive on a scheduled date of your choosing to complete the install process, which usually takes half a day.
  • Altever will coordinate final inspections and permissions to operate with the municipality and utility company so that you can start your solar journey.

We have local installers that make our timeline fast and efficient. The exact timeline will vary depending on where your home is located. Please call your local representative for more information on the your location.

Normally, installation takes less than one day. Occasionally, it can take up to 2-3 days if its a larger system or it is being mounted on the ground or a metal roof. Altever takes care of everything involved in the installation of your system, including system design and all applicable permits and inspections.

If the power goes out in your area, systems tied to the grid go out as well. It’s not safe to send power into the grid when workers are attempting to fix a power outage problem. Adding a home battery can give you a limited amount of power to specific items within your home.

Altever is very focused on the use of emerging technologies, to simplify and enhance your home energy experience. With batteries becoming economical in more markets in the future, we would love to talk more with you in regards to which battery option is best for you!

Solar Plan Options

We have partnerships with reputable developers across the nation. They secure investments from corporate interests like your utility company, large banks, and venture capitalists, who will assume the responsibility for the system and allow you to use the energy produced at a lower cost than traditional grid energy.

Altever provides access to ownership options that allow customers to receive funding, so their transition to solar energy can be made with $0 down. This makes the decision to own your energy simple because customers don’t have to come out of pocket and instead simply replace their old Utility bill with a fixed, lower cost, which is adding equity to their home every month.

Tax Credit & Incentives

The Federal Solar Tax Credit, also known as the investment tax credit (ITC) encourages the use of renewable energy by currently providing a thirty percent (30%) tax credit of the total value of the solar you own. A tax credit is a dollar-for-dollar reduction in the amount of income tax you would otherwise owe. While most customers who qualify for solar ownership have a large enough tax burden to take advantage of the full tax credit, consult your tax advisor for advice on your specific situation.

Solar Home Sales

Solar makes this easy because most homeowners will live in a home for 14-25 years, however do want to save on their costs and build value while they are in the home. According to studies done by Berkeley Labs and NYU, homes with solar sell 20% faster because new homeowners are looking to save. If or when you move, the transfer of your solar power system’s agreement to the new owners is a simple phone call.

Still have questions or need help resolving a concern?

We are here to guide you. Please feel free to contact our customer service team, and we will get back to you as soon as possible.

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